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CSG opens digital customs hub in Warsaw
Photo: CSG
The Customs Support Group (CSG) has launched its European ‘TechHub’ in Warsaw (Poland), aiming to further digitalise customs processes and boost automation in its 14-market network.
The hub, located in the Koneser Centre, will develop and support AI-powered solutions for document processing, EDI integration and real-time data reporting. While automation enhances speed and accuracy, human declarants remain responsible for final validation and compliance.
One of the tech-hub’s key foci is its customs control tower, which offers centralised management for multinational clients. The site already hosts over 30 experts and is expected to have a staff of 100 by end-2025. CSG is also planning for further growth in 2026.
The hub supports seamless onboarding and improves service quality for around 60,000 customers. CEO John Wegman described the hub as a milestone in redefining customs with scalable, digital-first solutions. (gy)